Feedback received from EMMA users
We are continuously working to improve our services to better meet your needs. We therefore appreciate all feedback based on your experience with us – even critical comments help us grow. When issues are raised, we engage with users and discuss their concerns to address them directly. Where possible, we adjust our processes to prevent similar issues in the future.
In short, your opinion matters! Thank you for your valuable feedback!
Feedback received for our archiving service
Users that have provided a mutant strain to be archived at EMMA will receive, once the archiving is completed, an invitation to provide feedback including a link to our feedback form.
The table below shows the average marks provided for the different aspects in the feedback form. Response rate: 9%.
1 = Poor, 2 = Fair, 3 = OK, 4 = Good, 5 = Very good
Feedback received for our distribution service
Users that have received a mutant strain from EMMA will receive an invitation to provide feedback including a link to our feedback form.
The table below shows the average marks provided for the different aspects in the feedback form. Response rate: 6%.
1 = Poor, 2 = Fair, 3 = OK, 4 = Good, 5 = Very good
If you want to submit your feedback, please use these online forms:
Feedback from users who have deposited strains in EMMA
Feedback from users who have ordered mouse strains from EMMA